Frequently Asked Questions (FAQs)

How do you handle profanity that might not always be profanity depending on the context?

We use advanced language models to analyze the context in which words are used. This allows us to accurately identify and handle profanity based on its context, ensuring that only inappropriate uses are flagged.

Do you support escalations to manual moderators?

Yes, we support escalations to manual moderators for cases that require human review. This ensures that complex or ambiguous cases are handled appropriately.

Do you have regional endpoints?

Yes, we have regional endpoints to ensure low latency and compliance with regional data protection regulations.

Do you have real time query tracking?

Yes, we provide real-time query tracking to help you monitor and manage your content moderation in real-time.

Can I see moderation analytics?

Yes, you can access detailed moderation analytics through our dashboard. This includes insights into flagged content, moderation decisions, and trends over time.

How much concurrent traffic do you support?

Our platform is designed to handle high volumes of concurrent traffic, ensuring reliable performance even during peak times. Specific limits can be discussed based on your needs.

What is your latency?

Our p99 latency is 350ms for text, and our p50 latency is 100ms, ensuring fast and efficient moderation.

Do you support Adversarial spelling?

Yes, we support adversarial spelling detection, which is one of our most critical features. This helps in identifying and moderating content that uses misspelled words to bypass filters.

What languages do you support?

We support the following languages:

  • English
  • Chinese (Simplified)
  • Chinese (Traditional)
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Arabic
  • Hindi
  • Czech
  • Danish
  • Finnish
  • Norwegian
  • Ukrainian
  • Malay
  • Filipino
  • Indonesian
  • Bengali
  • Urdu
  • Hebrew
  • Turkish
  • Vietnamese
  • Thai
  • Greek
  • Hungarian
  • Polish
  • Romanian
  • Swedish
  • Spanish
  • Dutch
  • Russian

Can I use your tool to block competitor mentions or company specific topics (like regulatory terms, cancellation requests, password resets, etc.)?

Yes, our tool allows you to block specific topics, including competitor mentions, regulatory terms, cancellation requests, and password resets.

Why use your service instead of simple keyword matching or regexes?

Our service utilizes advanced language models (LLMs) that provide context-aware moderation, which is far superior to simple keyword matching or regexes. This ensures more accurate and reliable content moderation.

What is the max character length?

The maximum character length for content that can be moderated by our service is 5,000 characters.

Can I get a dedicated host for my services on my cloud provider?

Yes, we offer the option to have a dedicated host for your services on your preferred cloud provider, ensuring better performance and security.

What are content escalation requests?

Content escalation requests are for content we consider suspicious. We may ask you to submit a second request to review such content to reduce false positives.

Can I see your list of banned keywords?

No, we do not provide a list of banned keywords as part of our service.